Terms and Conditions
Last Updated: [14.08.2025]
Welcome to our website. This document contains the terms and conditions that govern the use of services provided by [www.firstclasstransferantalya.com]. By using our services, you agree to these terms. Please read this document carefully.
1. Service Description
[www.firstclasstransferantalya.com] is a platform that offers personal and group transfer services between Antalya Airport (AYT) and hotels, private addresses, and other specified locations. Our services may include private vehicles or shared transfer options, depending on your reservation.
2. Reservations and Payment
Reservations: Reservations can be made online through our website or via our contact channels. For a reservation to be valid, all necessary information (passenger name, contact details, flight information, transfer address, etc.) must be entered completely and accurately.
Pricing: Prices are determined based on the selected vehicle type, number of passengers, distance, and the time of the transfer. The prices displayed on our website are the current prices valid at the time of reservation.
Payment: Payment can be made online via credit card at the time of booking or in cash during the transfer. Payment transactions are carried out through secure payment systems, and your personal payment information is protected.
3. Cancellation and Modification Policy
Cancellation: If you wish to cancel your reservation, you must inform us at least [24 hours] before your scheduled transfer time. Cancellations made within this period will receive a full refund. No refunds may be provided for cancellations made after this time.
Modification: If you wish to change details such as the transfer time, number of passengers, or destination, please contact us as soon as possible. Your modification request will be evaluated based on current vehicle and schedule availability.
4. Customer Responsibilities
Accurate Information: The customer is responsible for the accuracy of the information provided during the reservation (such as flight number, arrival time, hotel name, etc.). Our company cannot be held responsible for the failure to perform the transfer due to incorrect or incomplete information.
Punctuality: The customer is required to be at the specified meeting point at the designated time. Although we track flight delays, the customer should contact us in case of a significant delay.
Baggage: Each passenger has a specific baggage allowance. When making a reservation, please choose an appropriate vehicle type considering the number and size of your bags. An extra fee may be charged or the transfer may not be possible due to excess baggage.
5. Our Company's Responsibilities
Timely Service: We strive to provide the best service based on the customer's flight information and transfer time. Our company cannot be held responsible for delays caused by unexpected traffic, accidents, or force majeure events.
Safe Transfer: Transfers are carried out with vehicles that are regularly maintained, insured, and comply with legal requirements. Our drivers have all the necessary licenses and experience.
Communication: We are committed to staying in touch with the customer throughout the transfer process and providing necessary information.
6. Intellectual Property Rights
All content on our website (design, texts, images, logos, etc.) is the intellectual property of [www.firstclasstransferantalya.com] and may not be used without permission.
7. Dispute Resolution
Any disputes arising from these terms and conditions are subject to the laws of the Republic of Turkey. The Antalya Courts and Enforcement Offices are authorized to resolve such disputes